Defy DAW 376 - Troubleshooting Performance Problems; Poor Wash Quality, Stains, and Odours

Washing Machine /User’s Manual
35 / EN
Troubleshooting
Washing takes longer time than specified in the manual.(*)
• Waterpressureislow.>>>Machine waits until taking in adequate amount of water to prevent poor washing quality
due to the decreased amount of water. Therefore, the washing time extends.
• Voltagemightbelow.>>>Washing time is prolonged to avoid poor washing results when the supply voltage is low.
• Inputtemperatureofwatermightbelow.>>>Required time to heat up the water extends in cold seasons. Also,
washing time can be lengthened to avoid poor washing results.
• Numberofrinsesand/oramountofrinsewatermighthaveincreased.>>>Machine increases the amount of rinse
water when good rinsing is needed and adds an extra rinsing step if necessary.
• Excessivefoammighthaveoccurredandautomaticfoamabsorptionsystemmighthavebeenactivatedduetotoo
muchdetergentusage.>>>Use recommended amount of detergent.
Programme time does not countdown. (On models with display)(*)
• Timermaystopduringwaterintake.>>>Timer indicator will not countdown until the machine takes in adequate
amount of water. The machine will wait until there is sufficient amount of water to avoid poor washing results due to
lack of water. Timer indicator will resume countdown after this.
• Timermaystopduringheatingstep.>>>Timer indicator will not countdown until the machine reaches the selected
temperature.
• Timermaystopduringspinningstep.>>>Automatic unbalanced load detection system might be activated due to
the unbalanced distribution of the laundry in the drum.
Programme time does not countdown.(*)
• Theremightbeanimbalanceoflaundryinthemachine.>>>Automatic unbalanced load detection system might be
activated due to the unbalanced distribution of the laundry in the drum.
Machine does not switch to spinning step.(*)
• Theremightbeanimbalanceoflaundryinthemachine.>>>Automatic unbalanced load detection system might be
activated due to the unbalanced distribution of the laundry in the drum.
• Themachinewillnotspinifwaterisnotdrainedcompletely.>>>Check the filter and the draining hose.
• Excessivefoammighthaveoccurredandautomaticfoamabsorptionsystemmighthavebeenactivatedduetotoo
muchdetergentusage.>>>Use recommended amount of detergent.
Washing performance is poor: Laundry turns grey.(**)
• Insufficientamountofdetergentwasusedoveralongperiodoftime.>>>Use the recommended amount of
detergent appropriate for water hardness and the laundry.
• Washingwasmadeatlowtemperaturesforalongtimeoveralongperiodoftime.>>>Select the proper
temperature for the laundry to be washed.
• Insufficientamountofdetergentisusedwithhardwaters.>>>Using insufficient amount of detergent with hard
water causes the soil to stick on the cloth and this turns the cloth into grey in time. It is difficult to eliminate graying
once it happens. Use the recommended amount of detergent appropriate for water hardness and the laundry.
• Toomuchdetergentisused.>>>Use the recommended amount of detergent appropriate for water hardness and
the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened.(**)
• Insufficientamountofdetergentisused.>>>Use recommended amount of detergent appropriate for the laundry.
• Excessivelaundrywasloadedin.>>>Do not load the machine in excess. Load with amounts recommended in the
"Programme and consumption table".
• Wrongprogrammeandtemperaturewereselected.>>>Select the proper programme and temperature for the
laundry to be washed.
• Wrongtypeofdetergentisused.>>>Use original detergent appropriate for the machine.
• Detergentisputinthewrongcompartment.>>>Put the detergent in the correct compartment. Do not mix the
bleaching agent and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry.
• Regulardrumcleaningisnotapplied.>>>Clean the drum regularly. For this, please see 7.2.