Defy DAW 376 - Troubleshooting Common Issues; Programme Start and Water Issues; Noise, Vibration, and Door Lock Issues

34 / EN
Washing Machine /User’s Manual
8 Troubleshooting
Programme does not start after closing the door.
• Start/Pause/Cancelbuttonwasnotpressed.>>>Press the Start / Pause / Cancel button.
Programme cannot be started or selected.
• Washingmachinehasswitchedtoselfprotectionmodeduetoasupplyproblem(linevoltage,waterpressure,
etc.).>>>To cancel the programme, turn the Programme Selection knob to select another programme. Previous
programme will be cancelled. (See “Cancelling the programme”)
Water in the machine.
• Somewatermighthaveremainedintheproductduetothequalitycontrolprocessesintheproduction.>>>This is
not a failure; water is not harmful to the machine.
There is water leaking from the bottom of the washing machine.
• Likelyproblemswithhosesorthepumpfilter.>>>Be sure the seals of the water inlet hoses are securely fitted.
Attach the hose to the tap tightly.
• Pumpfiltermightnotbeclosedfully.>>>Make sure that the pump filter is completely closed.
Machine does not fill with water.
• Tapisturnedoff.>>>Open the inlet water taps fully.
• Waterinlethoseisbent.>>>Flatten the water inlet hose.
• Waterinletfilterisclogged.>>>Clean the water inlet filter.
• Theloadingdoorisajar.>>>Close the Loading Door.
Machine does not drain water.
• Waterdrainhosemightbecloggedortwisted.>>>Clean or flatten the hose.
• Pumpfilterisclogged.>>>Clean the pump filter.
Machine vibrates or makes noise.
• Machinemightbestandingunbalanced.>>>Adjust the feet to level the machine.
• Ahardsubstancemighthaveenteredintothepumpfilter.>>>Clean the pump filter.
• Transportationsafetyboltsarenotremoved.>>>Remove the transportation safety bolts.
• Laundryquantityinthemachinemightbetoolittle.>>>Add more laundry to the machine.
• Machinemightbeoverloadedwithlaundry.>>>Take out some of the laundry from the machine or distribute the
load by hand to balance it homogenously in the machine.
• Machinemightbeleaningonarigiditem.>>>Make sure that the machine is not leaning on anything.
Machine stopped shortly after the programme started.
• Machinemighthavestoppedtemporarilyduetolowvoltage.>>>It will resume running when the voltage restores
to the normal level.
Machine directly discharges the water it takes in.
• Draininghosemightnotbeatadequateheight.>>>Connect the water draining hose as described in the operation
manual.
No water can be seen in the machine during washing.
• Thewaterlevelisnotvisiblefromoutsideofthewashingmachine.Thisisnotafailure.
Loading door cannot be opened.
• Doorlockisactivatedbecauseofthewaterlevelinthemachine.>>>Drain the water by running the Pump or Spin
programme.
• Machineisheatingupthewateroritisatthespinningcycle.>>>Wait until the programme completes.
• Childlockisengaged.Doorlockwillbedeactivatedacoupleofminutesaftertheprogrammehascometoanend.
>>>Wait for a couple of minutes for deactivation of the door lock.