ProSupport
Our ProSupport service oers highly trained experts around the clock and around the globe to address your IT needs. We will help
you minimize disruptions and maximize availability of your PowerEdge server workloads with:
• 24x7x365 access to certied hardware experts
• Collaborative support assistance with over 195 third-party vendors
• Hypervisor and operating system support
• Onsite parts and labor response options including next business day or four-hour mission critical
ProSupport Flex for Data Center
Dell EMC ProSupport Flex for Data Center oers exible site-wide support for hyperscale data centers with more than 1,000 assets.
Built on standard Dell EMC ProSupport components, Flex for Data Center leverages our global scale while being tailored to suit your
needs. While not for everyone, it oers a exible solution for those with large and complex environments. When you choose Dell
EMC ProSupport Flex for Data Center, you will get:
• Enterprise-wide support that covers your entire data center.
• A dedicated Technical Account Manager with remote, on-site, part-time and full-time options.
• Dedicated elite ProSupport Flex technical and eld engineers who are trained on your environment and congurations.
• Flexible on-site support and parts options that t your operational model
• A tailored support plan for your operations sta.
Figure 38. ProSupport Enterprise Suite comparison
Additional professional services
Dell EMC Education Services
Dell EMC Education Services oers the PowerEdge server training courses designed to help you achieve more with your hardware
investment. The curriculum is designed in conjunction with the server development team, as well as Dell EMC’s technical support
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