l Check the paper type and quality. See "Paper Specifications".
l Ensure the paper or other material is loaded correctly and the guides are
not too tight or too loose against the paper stack.
l Ensure the paper is loaded properly.
l Check the paper type and quality. Both high temperatures and humidity can
cause paper curl. See "Paper Specifications".
l Turn over the stack of paper in the paper tray. Also try rotating the paper
180° in the paper tray.
l Try printing to the rear door.
l Ensure the paper is loaded properly.
l Check the paper type and quality. See "Paper Specifications".
l Turn over the stack of paper in the paper tray. Also try rotating the paper
180° in the paper tray.
l Try printing to the rear door.
Back of printouts are
dirty
Check for leaks in the toner. Clean the inside of the printer. See "Cleaning the
Interior".
l The toner cartridge may not be installed properly. Remove the cartridge and
reinsert.
l The toner cartridge may be defective and need replacing. Install a new
toner cartridge. See "Replacing the Toner Cartridge".
l The printer may require repair. Contact a service representative.
l Clean the inside of the printer. See "Cleaning the Interior".
l Check the paper type and quality. See "Paper Specifications".
l Install a new toner cartridge. See "Replacing the Toner Cartridge".
l If the problem persists, the printer may require repair. Contact a service
representative.
Character voids have white areas where they should be solid black:
l If you are using transparencies, try another type of transparency. Because of
the composition of the transparency, some character voids are normal.
l You may be printing on the wrong surface of the paper. Turn over the stack
of paper in the paper tray.
l The paper may not meet paper specifications. See "Paper Specifications".
If horizontally aligned black streaks or smears appear:
l The toner cartridge may be installed improperly. Remove the toner cartridge
and reinsert.
l The toner cartridge may be defective. Install a new toner cartridge. See
"Replacing the Toner Cartridge".
l If the problem persists, the printer may require repair. Contact a service
representative.
If the printed paper is curled or the paper does not feed into the printer:
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