20
Problems Possible solutions
Abnormal sound
is coming out of
the headset
Microphone mute is
not working when
connected with
3.5 mm audio adapter
Ensure that the audio plug end is well inserted into
the port on your headset and computer respectively.
Alienware
command center
does not
recognize the
headset
AWCC does not work when using the 3.5 mm audio
adapter connection.
If the above does not work, reinstall AWCC.
Ensure that the USB plug is fully inserted into the USB
port of the computer or other device (if connected
through the USB cable).
Ensure that the 3.5 mm audio adapter plug is fully inserted
into the audio port of the computer or other devices (if
connected through the 3.5 mm audio adapter).
Headset LEDs
do not light up
Ensure that the headset is connected to computer.
The Alienhead LED is disabled when the headset is
Open Alienware Command Center, and ensure that
the LEDs are enabled.
Microphone
picks up too
much
background
noise
Ensure that the microphone is positioned approximately
2 cm from your mouth.
Eliminate any direct airflow in the microphone (such
as fans or air conditioners)
connected to the device using the 3.5 mm audio adapter.
To Next Page
Loading...
