19
Troubleshooting
Problems Possible solutions
Headset has no sound
Ensure that the audio player is playing music, and that
the computer volume and media player volume are not
muted.
Check playback device menu on the computer, and
ensure that the default device is set to AW520H.
Check playback setting on the computer, and ensure
that the default device is set to AW520H.
Test the headset on another computer.
The person on
the other end
cannot hear me
Ensure that the microphone is positioned approximately
2 cm from your mouth.
Ensure that the microphone is not muted.
Abnormal sound
is coming out of
the headset
Check if something is obstructing the headset.
Adjust the volume level up and down, and check if
the abnormal sound changes.
Check recording device menu on the computer, and
ensure that the default device is set to AW520H.
Ensure that the 3.5 mm audio adapter is connected to
the USB-A connector on your headset.
Ensure that the 3.5 mm adapter end is connected to
the playback device.
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