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James WallerJul 28, 2025
What to do if my Dell Headsets call control isn't working on softphone?
- AaaronosborneJul 28, 2025
If your headset call control isn't working as expected during a softphone call, try these steps: 1. Ensure your headset firmware is up-to-date for the best performance. 2. Make sure only one softphone application is open at a time. 3. Enable headset control (answer/end and mute) functionality using the Dell Peripheral Manager app, if necessary. 4. Verify that the softphone you're using is supported by the Dell WL5022.
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