What to do if I can't unmute my Dell WL7022 on a softphone call?
If you can't unmute your Dell Headsets during a softphone call, ensure that you have Plantronics Hub for Windows/Mac v. 3.6 or later installed.
What to do if nobody can hear me on my Dell WL7022 Headsets?
If nobody can hear you during a call using your Dell Headsets BT 100, configure the headset as the default recording/output device. On Windows, go to Start menu > Control Panel > Sound > Recording tab. Select Dell BT 100, right-click, select “Select as Default Device” and click OK. On Mac, go to Apple menu > System Preferences > Sound > Output tab and select Dell BT 100.
What to do if I can't hear anyone on my Dell WL7022 during a call?
If you can't hear anyone during a call using your Dell Headsets BT 100, configure the headset as the default playback/input device. For Windows, go to Start menu > Control Panel > Sound > Playback tab. Select Dell BT 100, right-click, select “Select as Default Device” and click OK. For Mac, go to Apple menu > System Preferences > Sound > Input tab and select Dell BT 100.
Why don't my Dell WL7022 call control and mute buttons work with my softphone?
If the call control and mute buttons on your Dell Headsets don't work with a softphone, make sure the softphone is supported by checking the software compatibility guide. Also, ensure you have Plantronics Hub for Windows/Mac (v. 3.6 or later) installed to enable headset control (answer/end and mute) functionality.
Details headset parts, buttons, and their functions for basic operations like volume and calls.
Describes the charging stand, USB adapter, and their associated LED indicators for connectivity.
Steps to connect the headset to a PC and configure the USB adapter for audio playback.
Instructions for pairing the headset with smartphones and tablets via Bluetooth.
Guide for re-pairing the Bluetooth USB adapter if it becomes disconnected from the headset.
How to wear the headset on either side and position the microphone for optimal use.
Process for charging the headset and methods to check its battery status.
Instructions for downloading and installing the software for advanced headset features.
Steps to update the headset firmware for the latest technology and performance improvements.
How to answer, end, mute calls, and adjust volume using headset buttons.
Playing, pausing music, and selecting tracks using headset controls.
Utilizing sensors, ANC, and interacting with softphone applications like Teams.
Headset power saving and handling calls from multiple paired devices.
Changing voice prompt language and listing items included in the headset package.
Resolving issues with call control, mute functions, and PC connection.
Troubleshooting problems related to audio input/output and sensor responsiveness.
Addressing sound quality issues like interference, drops, and echo during calls.
Finding information, drivers, and manuals on Dell's support website.
Procedures for reaching Dell customer support for technical help.
General| Product type | Headset |
|---|---|
| Product color | Black |
| Wearing style | Head-band |
| Recommended usage | Office/Call center |
| Bluetooth | Yes |
| Wireless range | 30 m |
| Bluetooth version | 4.1 |
| Bluetooth profiles | A2DP, SBC, mSBC |
| Connectivity technology | Wireless |
| Ear coupling | Circumaural |
| Microphone type | - |
| Battery type | Built-in battery |
| Battery capacity | 325 mAh |
| Continuous audio playback time | 15 h |
| Battery recharge time (charging case) | 2.5 h |
| Mobile operating systems supported | Android, iOS |
| Harmonized System (HS) code | 85183000 |
Weight and Dimensions| Weight | 155.1 g |
|---|
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