Dell DA300 - Page 13

13
Problems
Possible solutions
drive when connected
to
the mobile adapter
•
It is recommended that you connect external
SSD/HDD/Optical drive to your computer directly.
Resolution on the
monitor is lower than
4K
60Hz when
connected to the HDMI
or D
isplayPort of your
mobile adapter
The mobile adapter supports up to 4K 60Hz. The
resolution supported is dependent on the DisplayPort
1.3/ DisplayPort 1.4 support from your computer as well
as the 4K support on displays (monitors/ projectors).
The mobile adapter is
not
charging your
computer
through the
USB
-C port
The mobile adapter does not support Power Delivery
specifications and does not provide power pass through
the USB-C port.
The mobile adapter is
not
supporting MAC
ad
dress pass-through
and PXE boot
•
The mobile adapter supports MAC address pass-
through and PXE boot with system BIOS support.
• If your computers BIOS doesn’t support MAC
address pass-through and PXE boot, the mobile
adapter will be unable to support these features.
PXE boot in
UEFI/
Legacy mode is
not working
PXE boot support depends on the BIOS of your
computer. For more information, check the
documentation for your computer.
No video on the
monitor attached to the
mobile adapter
•
Check the video connection cables.
• Unplug the peripheral from the mobile adapter, wait
for 10 seconds then plug in the peripheral.
Video on the attached
mo
nitor is distorted or
corrupted
•
Check the video connection cables.
• Check and update
the video resolution under Control
Panel > All Control Panel Items > Display > Screen
Resolution.