30 Solving Problems
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If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
If the CD-RW drive stops writing
If you have a hard drive problem
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE—Double-click the
My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TEST THE DRIVE WITH ANOTHER DVD—Insert another DVD to eliminate
the possibility that the original DVD is defective.
CLEAN THE DISC—See the Tell Me How help file for instructions.
TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW
DISK— See Windows Help.
To access Windows Help:
1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List
Topics. For Windows Me, type standby and then click Go.
4 For Windows 98 and Windows 2000, click To change the elapsed time before
your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.
CHANGE THE WRITE SPEED TO A SLOWER RATE—The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.
RUN SCANDISK—Click the Start button, point to Programs—>
Accessories—> System Tools, and then click ScanDisk.
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