4 Contents
Video and Monitor Problems  . . . . . . . . . . . . . . . . . . .   22
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . .   22
If the screen is difficult to read . . . . . . . . . . . . . . . . .   23
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . .   24
Printer Problems  . . . . . . . . . . . . . . . . . . . . . . . . .   25
If you cannot print to a parallel port printer
 . . . . . . . . . .   25
If you cannot print to a USB printer . . . . . . . . . . . . . .   25
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . .   26
Modem Problems
 . . . . . . . . . . . . . . . . . . . . . . . . .   26
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . .   27
Keyboard Problems  . . . . . . . . . . . . . . . . . . . . . . . .   28
Drive Problems
 . . . . . . . . . . . . . . . . . . . . . . . . . .   28
If you cannot save a file to a floppy disk
 . . . . . . . . . . . .   28
If you cannot play a music CD or install
a program from a CD
 . . . . . . . . . . . . . . . . . . . . .   29
If you cannot play a DVD movie  . . . . . . . . . . . . . . . .   30
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . .   30
If you have a hard drive problem . . . . . . . . . . . . . . . .   30
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . .   31
Windows Error Messages
 . . . . . . . . . . . . . . . . . . . . .   31
General Program Problems
 . . . . . . . . . . . . . . . . . . . .   32
A program crashes
. . . . . . . . . . . . . . . . . . . . . . .   32
A program stops responding  . . . . . . . . . . . . . . . . . .   32
A solid blue screen appears
 . . . . . . . . . . . . . . . . . .   32
Internet Connection Problems
 . . . . . . . . . . . . . . . . . .   33
If you have a problem with your Dellnet account
 . . . . . . . .   33
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .   33
Resolving Other Technical Problems
 . . . . . . . . . . . . . . .   33