4 Contents
Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Turning Off Your Computer
. . . . . . . . . . . . . . . . . . . . 27
2 Solving Problems
Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 30
Finding Help Information
. . . . . . . . . . . . . . . . . . . . . 32
Battery Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 32
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 33
Floppy drive problems
. . . . . . . . . . . . . . . . . . . . . 33
CD drive problems
. . . . . . . . . . . . . . . . . . . . . . . 34
Problems writing to a CD-RW drive
. . . . . . . . . . . . . . 34
DVD drive problems
. . . . . . . . . . . . . . . . . . . . . . 35
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . . 35
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . 35
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . 37
General Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 38
The computer stops responding
. . . . . . . . . . . . . . . . . 38
A program stops responding
. . . . . . . . . . . . . . . . . . 38
A program crashes repeatedly
. . . . . . . . . . . . . . . . . 39
A program is designed for an earlier Microsoft
®
Windows
®
operating system . . . . . . . . . . . . . . . . . . 39
A solid blue screen appears
. . . . . . . . . . . . . . . . . . 39
Other software problems
. . . . . . . . . . . . . . . . . . . . 39
Other technical problems
. . . . . . . . . . . . . . . . . . . . 40
General hardware problems
. . . . . . . . . . . . . . . . . . 40
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . . . . . 41
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . 42
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 42
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