56 Using CDs, DVDs, and Other Multimedia
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Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Te l l
Me How help file. To access the help file, see page 80.
CD or DVD Problems
If you cannot play a CD, CD-RW, or DVD
NOTE: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise
does not indicate a defect with the drive or the CD.
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart the
computer. Verify that the light is blinking, indicating normal operation.
T
RY ANOTHER DISC — Insert another disc to eliminate the possibility that the
original disc is defective.
E
NSURE THAT THE CD IS SNAPPED TO THE SPINDLE ON THE CD DRIVE
TRAY
ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
C
LEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Te l l M e
How help file for instructions. To access the help file, see page 80.
If you cannot eject the CD, CD-RW, or DVD drive tray
1 Ensure that the computer is shut down and turned off (see page 40).
2 Straighten a paper clip and insert one end into the eject hole at the front of the
drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
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