86 Solving Problems
www.dell.com | support.dell.com
General Program Problems
NOTE: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program crashes
A program stops responding
Error messages appear
Resolving Other Technical Problems
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
END THE PROGRAM —
1 Simultaneously press .
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
REVIEW "ERROR MESSAGES" ON PAGE 80 — Look up the message and
take the appropriate action. See the software documentation.
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy (U.S. Only)" on page 125 for a description of the
hardware and software support provided by Dell.
E-MAIL DELL — Go to support.dell.com and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy (U.S. Only)" on page 125 for a description of the hardware and
software support provided by Dell.
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