Back to Contents Page
Using DellConnect
Follow the instructions below to get connected to a Dell agent.
1. Go to DellConnect.com.
2.
Click your region on the map.
3. Click your country or area from the list.
4. The Dell representative provides the appropriate number which corresponds to the correct support queue. Click this number to move to the next
page.
Queue Selector Number USA Support Queue
1 Consumer
2 Dell on Call
3 XPS
4 Relationship
5 Enterprise
6 Relationship GTS
7 Dell Business Support
8 Platinum Support
5.
In the DellConnect Terms and Conditions page, click I Agree.
NOTE: The Terms and Conditions information sets expectations of what will occur during a DellConnect session. Ask questions to
your agent if you need clarity.
6. This page is where you enter the code provided by support agent.
7.
Enter the code provided by the Dell representative in the field provided and click Go.
8. Download and install the DellConnect applet to run the screen sharing application.
9. After installing the applet, DellConnect checks for user permissions or firewall settings and so on.
10. If DellConnect detects any proxy or firewall settings, you may be prompted to enter your windows user name and password.
NOTE: You can end the session by closing the chat window or by clicking File and Exit.
Related Information
Getting Help and Contacting Dell
DellConnect
Solution Station
Back to Contents Page
To Next Page
Loading...
