Troubleshooting │ 17
Troubleshooting
Problems Possible solutions
Keyboard/mouse is not
functioning
1. Check if the batteries are inserted in the correct
orientation. The batteries “+” and “-” ends should
be placed as indicated on the battery compartment.
2. Check the battery level.
• If the device uses the rechargeable batteries,
ensure that the batteries are fully charged.
• If the batteries are exhausted, replace them with
a new ones.
3. Turn off the device, and then turn it on. Check if
the battery-status light is flashing amber 10 times,
indicating that the battery power is low. If the
batteries are fully depleted, the battery-status light
will not turn on.
4. Restart your computer.
5. Ensure that the USB receiver is directly connected
to your computer.
• Avoid using the port replicators, USB hubs, and
so on.
• Insert the USB receiver to another USB port
closer to the keyboard/mouse.
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