Dell KB3322Wt - Unable to connect the keyboard;mouse with your computer; Mouse pointer does not move; Mouse left;right button does not work; Keyboard buttons do not work

18 │ Troubleshooting
Problems Possible solutions
Unable to connect the
keyboard/mouse with your
computer
1. Check the battery level.
• If the device uses the rechargeable batteries,
ensure that the batteries are fully charged.
• If the batteries are exhausted, replace them with
a new ones.
2. Turn off the device, and then turn it on. Check if
the battery-status light is flashing amber 10 times,
indicating that the battery power is low. If the
batteries are fully depleted, the battery-status light
will not turn on.
3. Restart your computer.
4. Ensure that the USB receiver is directly connected
to your computer. Avoid using the port replicators,
USB hubs, and so on.
5. Change the USB port or insert the USB receiver
into another USB port on your computer.
6. Ensure that the distance between your computer
and keyboard/mouse is within 10 meters.
Mouse pointer does not
move
1. Check the battery level.
• If the device uses the rechargeable batteries,
ensure that the batteries are fully charged.
• If the batteries are exhausted, replace them with
a new ones.
2. Turn off the device, and then turn it on. Check if
the battery-status light is flashing amber 10 times,
indicating that the battery power is low. If the
batteries are fully depleted, the battery-status light
will not turn on.
3. Restart your computer.
4. Ensure that the distance between your computer
and keyboard/mouse is within 10 meters.
Mouse left/right button does
not work
Keyboard buttons do not
work
Wireless connection is lost