What to do if my Dell Storage encounters a generic catch-all error?
If you encounter a generic catch-all for ungraceful EC code flow errors, disconnect all power sources (AC, battery, coin cell) and drain flea power by pressing and holding down the power button for 3 to 5 seconds.
What to do if my Dell Storage system board fails or has BIOS corruption?
If you are experiencing a system board failure, which includes BIOS corruption or ROM errors, flash the latest BIOS version. If the problem persists, replace the system board.
What to do if my Dell Storage doesn't detect memory or RAM?
First, confirm that the memory module is properly installed. If the problem persists, replace the memory module.
What to do if my Dell Storage BIOS recovery image is not found?
If the BIOS recovery image is not found, flash the latest BIOS version. If the issue continues, replace the system board.
What to do if my Dell Storage BIOS recovery image is invalid?
If the BIOS recovery image is found but is invalid, flash the latest BIOS version. If the issue continues, replace the system board.
How to fix Dell Storage memory or RAM failure?
To address memory or RAM failure, reset and swap the memory modules among the slots. If the problem continues, replace the memory module.
What to do if my Dell Storage times out waiting on ME to reply to HECI message?
If the system times out while waiting on the ME to reply to a HECI message, replace the system board.
What to do if my Dell Storage LCD fails due to EC detection of power rail failure?
If the LCD fails due to EC detection of power rail failure, replace the system board.
What to do if my Dell Storage EC is unable to program i-Fuse?
If the EC is unable to program the i-Fuse, replace the system board.
What to do if my Dell Storage experiences a TPM detection failure?
If there is a TPM detection failure, replace the system board.
General| Bus type | DMI2 |
|---|---|
| Stepping | C0 |
| Tjunction | 100 °C |
| Processor cache | 3 MB |
| Processor cores | 2 |
| Processor model | i5-4200U |
| System bus rate | - GT/s |
| Processor family | Intel® Core™ i5 |
| Processor series | Intel Core i5-4200 Mobile series |
| Processor socket | BGA 1168 |
| Processor threads | 4 |
| Processor codename | Haswell |
| Processor frequency | 1.6 GHz |
| Processor cache type | Smart Cache |
| Processor lithography | 22 nm |
| Processor manufacturer | Intel |
| Processor front side bus | - MHz |
| PCI Express slots version | 2.0 |
| Processor boost frequency | 2.6 GHz |
| Processor operating modes | 64-bit |
| ECC supported by processor | No |
| PCI Express configurations | 1x4, 2x4 |
| Thermal Design Power (TDP) | 15 W |
| Maximum number of PCI Express lanes | 12 |
| On-board graphics card | Yes |
| On-board graphics card ID | 0xA16 |
| Discrete graphics card model | NVIDIA® GeForce® GT 740M |
| On-board graphics card model | Intel® HD Graphics 4400 |
| Discrete graphics card memory | 2 GB |
| Discrete graphics memory type | GDDR3 |
| On-board graphics card family | Intel® HD Graphics |
| Maximum on-board graphics card memory | 1.74 GB |
| On-board graphics card base frequency | 200 MHz |
| Number of discrete graphics cards supported | 1 |
| On-board graphics card dynamic frequency (max) | 1000 MHz |
| Memory slots | 2x SO-DIMM |
| Internal memory | 6 GB |
| Memory clock speed | 1600 MHz |
| Memory form factor | SO-DIMM |
| Internal memory type | DDR3L-SDRAM |
| Maximum internal memory | 8 GB |
| HDD size | 2.5 \ |
| HDD speed | 5400 RPM |
| HDD interface | SATA |
| Storage media | HDD |
| Optical drive type | DVD±RW |
| Total storage capacity | 750 GB |
| Compatible memory cards | SD, SDHC, MS PRO, Memory Stick (MS) |
| Intel segment tagging | Small Business |
| Pixel pitch | 0.2265 x 0.2265 mm |
| Display surface | Matt |
| Display diagonal | 14 \ |
| Display brightness | 200 cd/m² |
| Display resolution | 1600 x 900 pixels |
| Native aspect ratio | 16:9 |
| Audio system | HD |
| Speaker power | 2 W |
| Video capturing speed | 30 fps |
| Front camera resolution | 1280 x 720 pixels |
| Front camera resolution (numeric) | 0.92 MP |
| Wi-Fi standards | 802.11b, 802.11g, Wi-Fi 4 (802.11n) |
| Bluetooth version | 4.0 |
| Ethernet LAN data rates | 10, 100, 1000 Mbit/s |
| Charging port type | DC-in jack |
| HDMI ports quantity | 0 |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| Keyboard layout | QWERTY |
| Pointing device | Touchpad |
| Operating system installed | Windows 8 Pro |
| Form factor | Clamshell |
| Product type | Laptop |
| Product color | Black |
| Market positioning | Business |
| Battery voltage | 11.1 V |
| Battery capacity | 65 Wh |
| Number of battery cells | 6 |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output voltage | 19.5 V |
| Cable lock slot type | Kensington |
| Operating altitude | -15.2 - 3048 m |
| Non-operating altitude | -15.2 - 10668 m |
| Storage temperature (T-T) | -40 - 65 °C |
| Operating temperature (T-T) | 0 - 35 °C |
| Storage relative humidity (H-H) | 10 - 95 % |
| Operating relative humidity (H-H) | 10 - 90 % |
| Sustainability certificates | ENERGY STAR |
| Motherboard chipset | Intel Lynx Point-LP |
| Processor code | SR170 |
| Processor ARK ID | 75459 |
| Intel TSX-NI version | 0.00 |
| Processor package size | 40 x 24 x 1.5 mm |
| Intel ME Firmware Version | 9.5 |
| Supported instruction sets | AVX 2.0 |
| Intel Smart Connect Technology version | 1.00 |
Weight and Dimensions| Depth | 245 mm |
|---|---|
| Width | 346 mm |
| Height | 29.6 mm |
| Weight | 2100 g |
General safety guidelines and preparation steps before performing any internal computer operations.
Procedure for properly shutting down the computer's operating system and hardware.
Steps to reconnect external devices and cables after internal component servicing.
Step-by-step instructions for safely removing and installing the main battery.
Detailed steps for disconnecting cables and removing/installing the main system board.
Instructions for downloading and installing BIOS updates for system firmware.
Running built-in diagnostics to check computer hardware for issues.
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