• Confirmation of the error code and result outcome.
• Suggested Part Replacement.
• If customer is still covered under Dell Warranty.
• Case reference number if there is an open case under the service tag .
Invalid Error Code Example
QR APP Validation Tool
About this task
Besides using the online tool, customer can also validate the error code by scanning the QR code with a QR APP on smart phone.
Steps
1. User to obtain the QR code from ePSA error Windows.
2. User can use any QR code scanner application via smart phone to scan the QR code.
Troubleshooting
115
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