Chromebook recovery
This page contains information about recovering Dell Chromebook.
Recovering the Chromebook
Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go
through this process if you are having problems updating your Chromebook or if it stops working.
NOTE: All account information and data stored on your Chromebook, such as photos, downloaded les, and saved networks, will
be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and any data
synced to these accounts are not aected by the recovery process. After the recovery process is complete, you will be guided
through the initial setup again.
Prerequisites:
Before starting this process, you need the following:
• A Chrome device, Windows, Mac, or the Linux computer with administrative rights.
• A 4 GB or larger USB ash drive or SD card.
Step 1: Check for the "Chrome OS is missing or damaged"
message
If you see this message, you can rst try to perform a hard reset on your Chromebook by pressing Refresh + Power. If you still see this
message after performing a hard reset, please proceed to Step 2.
If you see the Chrome OS verication is turned o message, refer to Chrome OS verication is turned o message section below.
Step 2: Create the recovery USB ash drive or SD card
Insert a USB ash drive or SD card into your computer and follow the instructions below:
Table 1. Chromebook recovery
Operating System Instructions
Chrome Device Instructions
Create a recovery ash drive by using the Image Burner. The tool
may not be available in all languages.
1 Type chrome://imageburner into the omnibox (browser's
address bar) .
2 Run the tool and follow the instructions that appear on your
screen.
NOTE: When recovering your Chromebook, make sure to
create the recovery ash drive on the same model.
Windows Instructions 1 Click this link to download the Recovery Tool.
2
6 Chromebook recovery
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