4 Contents
EKM appears to start as a Windows service
but shows as stopped when I
check or refresh the services
. . . . . . . . . . . 16
How do I uninstall EKM as a
Windows service? . . . . . . . . . . . . . . . . . 17
How do I change my login password?
. . . . . . . 17
EKM Server is configured to start as a
Windows service but it stops
after initially starting . . . . . . . . . . . . . . . . 18
When I attempt to log into the
EKM Server GUI, the GUI returns
an error message pop-up reading
EKM Server Login Failed: null. . . . . . . . . . . . 18
How do I configure the EKM CLI client
for authentication based on the
LocalOS registry? . . . . . . . . . . . . . . . . . . 19
How do I uninstall EKM? . . . . . . . . . . . . . . 20
How do I reinstall the EKM?
. . . . . . . . . . . . 20
I am having issues with a new
EKM installation and need to reinstall.
How can I determine if the EKM
ever provided keys?
. . . . . . . . . . . . . . . . . 21
How do I reuse previously encrypted
media as non-encrypted media or
as encrypted media with a
different encryption key? . . . . . . . . . . . . . . 21
How do I recover from a forgotten
EKM GUI login password?
. . . . . . . . . . . . . 22
My redundant EKM server does not
start and the login fails
. . . . . . . . . . . . . . . 23
The Dell Encryption Key Manager User's Guide
does not contain details on how
the user can edit the EKM configuration
files for the server and client
. . . . . . . . . . . . 23
My PowerVault TL2000/TL4000 posts
an LME Failure when I change the configuration
from Library-Managed Encryption to
Application-Managed Encryption . . . . . . . . . 24