Troubleshooting | 39
Common
Symptoms
What You
Experience
Possible Solutions
HDR Problems Cannot set GFX
solution into
HDR mode after
switching into
Desktop/Movie
HDR/Game HDR
Presets
•Ensure the Personal Computer (PC) or graphics
solution meets minimum requirement for HDR
playback and install the latest software drivers for
the Graphics card.
•Ensure that the inbox HDMI 2.0 cable that comes
with the package is used.
•If the above steps fail, choose the resolution 3840
x 2160 from the Display Properties to force the
proper HDR signaling.
Missing Color Picture missing
color
•Perform monitor self-test.
•Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•Check for bent or broken pins in the video cable
connector.
Wrong Color Picture color not
good
•Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
•Adjust R/G/B value under Custom. Color in Color
menu OSD.
•Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
•Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•Use the Power Management feature to turn o
the monitor at all times when not in use (for more
information, see Power Management Modes).
•Alternatively, use a dynamically changing
screensaver.
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