Dell thunderbolt TB16 - Page 35

Symptoms Suggested solutions
• Open the Intel HD Graphics Control Panel and go to Multiple
Displays control to set the display to the extended mode.
4. The audio connector is not functioning or there is a lag in the
audio.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• If your BIOS Setup has a Audio Enabled/Disabled option, make
sure it is set to Enabled.
• Ensure the correct playback device is selected on the notebook
computer.
• Try to re-plug the audio cable to the external speaker output on
the docking station.
• First power off the docking station by disconnecting the Type-
C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your computer.
5. The USB ports are not functioning on the docking station.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• If your BIOS Setup has a USB Enabled/Disabled option, make
sure it is set to Enabled.
• Verify if the device is detected in Windows Device Manager
and that the correct device drivers are installed.
• Ensure that the docking station is connected securely to the
notebook computer. Try to disconnect and reconnect the
docking station to the computer.
• Check the USB ports. Try plugging the USB device into
another port.
• First power off the docking station by disconnecting the Type-
C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your computer.
6. The HDCP content is not displayed on the attached monitor.
• Dell Dock and Dell Thunderbolt Dock do not support HDCP
content.
7. The LAN port is not functioning.
• Ensure that the latest BIOS and drivers for your computer and
the docking station are installed on your computer.
• Ensure that the RealTek Gigabit Ethernet Controller is installed
in the Windows Device Manager.
• If your BIOS Setup has a LAN/GBE Enabled/Disabled option,
make sure it is set to Enabled
• Ensure that the Ethernet cable is connected securely on the
docking station and the hub/router/firewall.
• Check the status LED of the Ethernet cable to confirm
connectivity. Re-seat both ends of the Ethernet cable if the
LED is not lit.
• First power off the docking station by disconnecting the Type-
C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your computer.
8. Cable LED is not ON after it is connected to your host.
• Make sure the TB16 is connected to AC power.
• Make sure the laptop is connected with the docking station.
Try to disconnect and re-connect again with the docking
station.
Troubleshooting the Dell Thunderbolt Dock TB16 35