No light indicator. – Check the mains, plug, voltage, and fuse. In case of problems, call Nespresso.
No coffee, no water.
– Water tank is empty. Fill water tank.
– Descale if necessary; refer to section “Descaling”.
Coffee comes out very slowly.
– Flow speed depends on the coffee variety.
– Descale if necessary; refer to section “Descaling”.
No coffee, just water runs out (despite inserted capsule). – In case of problems, send appliance to repair or call Nespresso.
Coffee is not hot enough.
– Preheat cup.
– Descale if necessary; refer to section “Descaling”.
Capsule area is leaking (water in capsule container). – Position capsule correctly. If leakages occur, call Nespresso.
Irregular blinking. – Send appliance to repair or call Nespresso.
All buttons blink simultaneously for 10 seconds and then
machine switches off automatically.
– Error alarm, machine needs repair. Send appliance to repair or call Nespresso.
All coffee buttons blinking fast 3 times and then machine goes
back in ready mode.
– Water tank is empty.
Descaling and clean alerts blink.
– Machine is in menu mode, press simultaneously hot milk and flat white buttons for 3 seconds to exit menu mode or
wait 30 seconds to exit automatically.
– Descaling has not properly completed. Repeat the descaling cycle.
Descaling alert shines orange.
– Machine triggers descaling alert according beverages consumption usage. Descale machine. Refer to section
“Descaling”.
Descaling alert blinks orange and flat white button steady light. – Machine is in descaling mode. Press flat white button to start descaling process.
Clean alert shines orange.
– Disassemble the Rapid Cappuccino System and clean all components in the upper side of your dishwasher. In
case a dishwasher is not available, refer to section “Hand washing of Rapid Cappuccino System”.
All coffee buttons and all milk recipe buttons flash alternatively.
– Machine overheat, wait until machine cools down.
– Appliance will be blocked for approximately 10 minutes after emptying procedure (refer to section “Emptying the
system before a period of non-use, for frost protection or before a repair”).
Lever cannot be closed completely. – Empty capsule container. Make sure that no capsule is blocked inside the capsule container.
Quality of Milk froth is not up to standard.
– Use skimmed or semi-skimmed cow milk at refrigerator temperature (about 4° C).
– Milk froth regulator knob is on position. Turn it to (Froth) position.
– Rinse after each milk preparations (see section “Hand Washing of Rapid Cappuccino System”).
– Descale the machine (refer to section “Descaling”).
– Do not use frozen milk.
– Ensure the air aspiration part is clean. Refer to the section “Hand washing of Rapid Cappuccino System”.
– Ensure all the components of the Rapid Cappuccino System are well assembled.
I cannot enter Menu mode.
– Be sure to remove the milk jug.
– Be sure to press simultaneously hot milk and flat white buttons for 3 seconds.
– Be sure to remove descaling pipe.
Milk jug cannot be dismantled.
– Press the buttons on the sides of the milk jug to remove the parts.
– Refer to section “Assembling / Disassembling of Rapid Cappuccino System”.
Turn off the machine. – Press the on-standby button (The machine is on stand-by – consumption 0.22 Wh).
Milk jug is inserted but the milk buttons are not enabled
– The milk froth regulator knob is on (Clean) position. Turn it to (Froth) position.
Contact Nespresso
As we may not have forseen all uses of your appliance, should you need any additional information, in case of problems or simply to seek advice, call Nespresso
or your Nespresso authorized representative.
Contact details for your nearest Nespresso or your Nespresso authorized representative can be found in the «Welcome to Nespresso» folder in your machine
box or at nespresso.com
Limited Guarantee
De’Longhi warrants this product against defects in materials and workmanship for a period of two years from the date of purchase. during this period, De’Longhi will either repair or
replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be guaranteed for only the unexpired portion of the original
warranty or six months, whichever is greater. This limited warranty does not apply to any defect resulting from accident, misuse, improper maintenance, or normal wear and tear.
Except to the extent allowed by applicable law, the terms of this limited warranty do not exclude, restrict or modify, and are in addition to, the mandatory statutory rights applicable to
the sale of the product to you. If you believe your product is defective, contact Nespresso for instructions on where to send or bring it for repair. Please visit our website at
www.nespresso.com for contact details.
AUSTRALIA AND NEW ZEALAND: How to Claim Under the De’Longhi Warranty
If you believe your product is defective, call 1800 623 033 (AU) or 0800 234 579 (NZ)”. Addresses: Nespresso Australia, Level 4, 201 Miller St., North Sydney, NSW 2060.
Nespresso New Zealand, Level 3, 12-16 Nicholls Lane, Parnell, Auckland, 1010. Nespresso will bear the costs of any product sent back to them.
AUSTRALIA ONLY: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Disposal and Environmental Protection
Your appliance contains valuable materials that can be recovered or recycled. Separation of the remaining waste materials into different types facilitates the recycling of valuable raw
materials. Leave the appliance at a collection point. You can obtain information on disposal from your local authorities.
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