13
Troubleshooting
If you encounter a problem, try doing these things first:
• Make sure all cables and other connected devices are properly and securely connected.
• Make sure you are using Envoi Go as described in this User Guide.
• Make sure your other devices or media are working properly.
• If you believe Envoi Go is not working properly, check the following table for your problem and
solution.
Problem: Solution: Please see:
Power does not turn on.
Make sure Envoi Go’s power input is
properly connected to a power outlet using
the included power cable.
Setup
Envoi Go does not produce
any sound, or the sound is
distorted.
Make sure all cable and device connections
are secure and correct.
Make sure none of the cables are damaged.
Make sure the settings on your Bluetooth
device, loudspeaker, mixer, etc. are correct.
Setup
Audio from my Bluetooth
device does not play through
Envoi Go.
Make sure you have properly paired your
Bluetooth device.
NOTE: If your Bluetooth device does not
recognize Envoi Go, go to the Bluetooth
settings on your Bluetooth device and
"Forget" the Envoi Go from the list of
devices. If Bluetooth mode is activated,
Envoi Go will re-appear after 5 seconds.
Select it to reconnect.
Improve the Bluetooth signal reception by
moving your Bluetooth device closer to
Envoi Go. Also, remove obstacles (walls,
furniture, etc.) so there is a clear line of sight
between your Bluetooth device and Envoi
Go.
Setup and Operation
Pairing my Bluetooth device
to Envoi Go requires a PIN.
Enter 0000 as the PIN. (Some older
Bluetooth devices may require you to enter a
PIN.)
Operation
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