TROUBLESHOOTING
Before calling for service
If the Air Fryer fails to operate:
1. Check to make sure it is plugged in correctly and securely. If it is not,
remove the plug from the outlet.
2. Test another appliance in the same outlet to ensure the outlet is working
correctly.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, DO NOT TRY TO
REPAIR THE AIR FRYER YOURSELF.
Please contact customer service in the event you believe your air fryer to be
defective.
Troubleshoot your problem by using the chart below. If the air fryer still
does not operate correctly, it may be defective.
Power cord has not been
inserted into the power socket
Insert the power cord tightly into
the grounded power socket.
Did not set the cooking mode
Press the mode selection button to
select appropriate cooking mode.
Then the ON/OFF button.
Did not press the ON/OFF
button after select cooking
mode.
Press the ON/OFF button
Food is rare
when time out
Too much food in the basket
Temperature set is too low
Set to an appropriate temperature,
re-fry food.
Set an appropriate cooking time,
re-fry food.
Certain foods need to be
shaken in the middle of
cooking.
In the middle of cooking process,
pull the pot out and shake it to
separate the overlapped food
material, then push the pot back to
continue.
Some food materials have to
be fried with oil
Add a thin layer of oil on the
surface of the food first, then start
to fry them.
Cannot push
the pot back to
The pot has many food
ingredients and is too heavy
The food ingredients in the basket
cannot exceed the maximum line.