diatesse XPER - Troubleshooting

16 17
3. If the test using the control solution is outside of
the specied range:
POSSIBLE
CAUSE
SOLUTION
Test performed
incorrectly.
Carefully read the
instructions and repeat
the test.
The control solution
bottle was not
shaken properly.
Shake the control solution
well and repeat the test.
The control solution
has expired or is
contaminated.
Check the expiry date and
the date your rst opened
the control solution.
The control solution
is too hot or cold.
Control solution, meter
and test strips must be at
room temperature, 20 °C
to 25 °C (68 °F to 77 °F)
when testing.
Defective test strip.
Repeat the test using a
new test strip.
Meter issue. Contact customer support.
The meter and test
strip are defective.
Contact customer support.
Troubleshooting
1. If nothing is displayed on the meter after a test
strip is inserted:
POSSIBLE
CAUSE
SOLUTION
Batteries are dead. Replace the batteries.
The test strip has
been inserted
upside down or not
full inserted.
Insert the part of the strip
containing the contact
points in the meter. The
part containing the control
window must be pointing
upwards.
Meter or test strips
are defective.
Contact customer support.
2. If the test does not commence after the sample
is applied:
POSSIBLE
CAUSE
SOLUTION
Insufcient blood
sample.
Repeat the test using a
new test strip. Use more
blood for the sample.
Defective test strip.
Repeat the test using a
new test strip.
Sample has been
applied after the
device automatically
switched off (3
minutes after the
user performed the
last action).
Repeat the test using a
new test strip. Apply the
blood sample when the
“
” appears on the
display.
Defective meter. Contact customer support.