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Q: How do I replace batteries?
A: Go to page 13 in this manual for instructions on replacing device batteries
Q: Logger lost communications.
A: If a logger has lost communications please follow these steps to determine where the issue may be?
1. Have all other devices lost communications?
a. Yes: Then move to step 2
b. No: Then move to step 3
2. Either the broker or the USB connection for the receiver has been broken
a. Look at the receiver LED. It may be solid red. This means that the receiver is unable to forward
packets form the receiver to the database. The broker may have stopped or the USB connection
for the receiver may be affected.
b. Look at the lower left corner of the main W2 client window. You should see “Connection to
Broker” and “Connection to Receiver” followed by “Connected” or “Not Connected”
c. If “Connection to Broker = Not Connected”, then do the following:
i. Check the broker icon . If it is green then stop and restart the broker. If it is red
restart it.
ii. Wait 2 minutes. If the Receiver LED is no longer solid red, then the receiver is back on
line.
iii. If the receiver is still solid red, then unplug the receiver from the USB. Wait 10 seconds
and plug back in.
iv. Wait 1 minute. The receiver should start to flash blue every 3 seconds and loggers will
start to send saved data.
d. If “Connection to Receiver = Not Connected”
i. Unplug the receiver from the USB. Wait 10 seconds and plug back in.
ii. Wait 1 minute. The receiver should start to flash blue every 3 seconds and loggers will
start to send saved data.
iii. If the receiver is still solid red, then Check the broker icon . If it is green then stop
and restart the broker. If it is red restart it.
iv. Wait 2 minutes. If the Receiver LED is no longer solid red, then the receiver is back on
line.
v. If the receiver is still not connected, try moving the USB cable to a different port on the
host PC.
vi. If all else fails, remove the USB and AC power from the receiver and turn the receiver
of. Wait 10 seconds. Turn the receiver back on and plug in AC. Wait for the LED to
stop flashing. Plug in USB. Receiver should reconnect. Note: Powering down the
Receiver may result in lost data.
vii.
3. Have all loggers connected via a specific Repeater have lost communications:
a. Yes: Then move to step 4
b. No: Then move to step 5
4. The Repeater may be off line.
a. Go to the repeater and make sure it is powered via AC.
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