Digoo DG-PC809 - Troubleshooting Common Issues

16
8. Troubleshooting
Symptom
Possible Cause
Solution
Failed to
power on
The battery level is too
low
Replace new batteries.
Polarities of the batteries
are reversed
Ensure the batteries are mounted right.
The thermometer is
damaged
Contact the dealer or manufacturer.
Reading is
too low
The infrared sensor lens
of the probe is dirty
Use cotton swabs dipped in anhydrous
ethanol to clean infrared sensor lens.
The distance between the
probe and the target
under test is too far
Let the probe cover touch your
forehead, or put the probe into your
ear canal.
You have just come from
a cold environment
Stay in a room between 10.0
℃
/50.0
℉
and 40.0℃/104.0℉ for at least 30
minutes before taking a temperature
measurement.
Reading is
too high
You have just come from
a hot environment
Stay in a room between 10.0
℃
/50.0
℉
and 40.0℃/104.0℉ for at least 30
minutes before taking a temperature
measurement.
You are exposed to hot
air generated by an air
conditioner or heater
Leave the environment for at least 30
minutes before starting to take your
temperature.
Low battery Replace new batteries.
Hi
Human body
temperature over
42.9℃/109.2℉
1.Firstly make sure the probe is clean
and no dirty on it.
2.If it`s the enviroment tempertature
out of range, then patient and
thermometer should both stay in a
room between 10.0℃/50.0℉ and
40.0℃/104.0℉ for at least 30 minutes
before taking a temperature
measurement.
3.If the problem persists after trying
the above method, please to contact
the dealer or manufacturer.
Lo
Human body
temperature below
32.0℃/89.6℉.
1.Firstly make sure the probe is clean
and no dirty on it.
2.If it`s the enviroment tempertature
out of range, then patient and
thermometer should both stay in a
room between 10.0
℃
/50.0
℉
and