In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is not turning on Improper operation Refer to Operation Section
Loose Wiring Trace wiring in unit
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in Heater Assem-
bly
Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac-
cumulated during manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are con-
sidered normal.
Defective Heater Assembly If larger glowing sections are causing the heater
to trip the thermal cutout, unplug unit, discon-
tinue use and replace Heater Assembly.
Heater fan runs continuously Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Noise
Excessive noise with the heater
on
Dirty Heater Assembly Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Grinding or excessive noise
with the heater off
Flicker Rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
Defective Flicker Motor Replace Flicker Motor
!
NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.
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