TROUBLESHOOTING GUIDE - DFI2309, DFI2310
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Unit turns on or off by itself Remote Control has a similar frequen-
cy to other remotes in the area.
Replace Remote Control. Initialize Remote Con-
trol and Remote Control Receiver
Radio frequency disturbance from
outside sources.
Replace Remote Control and Remote Control
Receiver, where necessary. Initialize Remote
Control and Receiver
Lights dim in room while the
unit is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the
touch when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on
Manually
Improper operation Refer to Operation Section
No incoming voltage from the electri-
cal wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective On/Off or 3-Position Switch Replace On/Off or 3-Position Switch (Depending
on the model)
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with
Remote Control
Fireplace does not turn on us-
ing the Remote Control
Improper operation Refer to Operation Section
Remote Control not initialized to re-
place
Initialize the Remote Control
Remote Control not working. Install new battery into the Remote Control. Re-
initialize remote where necessary
Replace Remote Control or Remote Control
Receiver, where necessary. Initialize Remote
Control and Receiver.
Flame Frozen Loose wiring Check wiring connections
Defective Flicker motor Replace Flicker motor
Flame not bright or ame not
visible
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, not glowing Burnt out light bulbs Replace light bulbs
Flame Shudder Defective Flicker motor Replace Flicker motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
To Next Page
Need help?
General
