Dimplex DS3311 Troubleshooting Guide

DS3311, DS4411, 409896, DS2205, DS2307
TROUBLESHOOTING GUIDE
GENERAL
Problem Cause Solution
Service Manual
Reference
Circuit breaker trips
or fuse blows when
unit is turned on
Improper circuit current rating
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Optional remote control has a
similar frequency to other
remotes in the area
Unit turns on or off
by itself
Radio frequency disturbance
from outside sources
Replace hand held remote
control
Lights dim in room
while the unit is on
Unit is drawing close to circuit
current rating
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
Normal operation
The power cord may get
slightly warm to the touch
when the heater is on
Power cord gets
warm
Defective power cord Replace power cord Page 11
APPEARANCE
Problem Cause Solution
Service Manual
Reference
Improper operation Refer to User’s Guide
Defective main on/off switch Replace main on/off switch Page 6
Defective optional remote
control
Install new battery into the
handheld transmitter
Fireplace does not
turn on
Loose wiring Check wiring connections Page 4
Defective flame motor Replace flame motor Page 7
Flame frozen
Loose wiring Check wiring connections Page 7
Burnt light bulbs Replace light bulbs Page 5
Loose wiring Check wiring connections Page 4
Flame not bright or
flame not visible
Defective light harness Replace light harness
Log set dim, ember
bed not glowing
Burnt light bulbs Replace light bulbs Page 5
Flame Shutter Defective flame motor Replace flame motor Page 7

Dimplex DS3311 Specifications

General

Brand	Dimplex
Model	DS3311
Category	Stove
Language	English