Why do lights dim when Dimplex DS3311 Stove is turned on?
If the lights dim in the room when your Dimplex Stove is on, the unit is likely drawing close to the circuit's current rating. To fix this, move the unit to another outlet or install the unit on a dedicated 15 amp circuit.
What to do if my Dimplex DS3311 is not turning on manually?
If your Dimplex Stove isn't turning on manually, first, refer to the Operation Section to ensure proper operation. Check the fuse/breaker panel for incoming power from the electrical wall socket. Also, a defective 3-Position Switch may be the reason, so consider replacing it. Finally, check the wiring connections for any loose wiring.
Why does my Dimplex Stove heater turn off after a few minutes?
If your Dimplex Stove heater turns off after a couple of minutes, it could be due to a build-up of dirt or dust in the Heater Assembly. Ensure that the exterior intake louvers and firebox cavity are free of dirt and dust. Another possibility is a defective Heater Assembly, which would need to be replaced.
Why is my Dimplex Stove not turning on with the remote?
If your Dimplex Stove isn't turning on with the remote, first, refer to the Operation Section to ensure proper operation. If that's not the problem, initialize the Remote Control. Also, install a new battery into the Remote Control and reinitialize it if necessary. A defective 3-Position Switch or Remote Control Receiver might also be the reason, so consider replacing them and initialize to remote control.
Why does my Dimplex DS3311 turn on and off by itself?
If your Dimplex Stove turns on or off by itself, it might be because the optional remote control has a similar frequency to other remotes nearby. In this case, replacing the handheld remote control might solve the problem. It also can be a radio frequency disturbance from outside sources.
Why is my Dimplex DS3311 Stove making a grinding noise with the heater off?
If your Dimplex Stove makes a grinding or excessive noise when the heater is off, it could be that the moving flame rod is hitting or rubbing against internal components (flame rod replacement) or that the flame motor is defective (replace flame motor).
Why do lights dim when my Dimplex DS3311 Stove is on?
If the lights in the room dim when your Dimplex Stove is on, the unit is likely drawing close to the circuit's current rating. Try moving the unit to another outlet or installing it on a dedicated 15 amp circuit.
Why is my Dimplex Stove heating element glowing red?
Small glowing sections of the heating element in your Dimplex Stove are normal. However, if larger glowing sections are causing the heater to trip the thermal cutout, unplug the unit, discontinue use, and replace the Heater Assembly.
Why does my Dimplex DS3311 heater emit an odor?
A brief odor from your Dimplex Stove's heater upon initial use is normal, as it burns off dust accumulated during manufacturing or operation. However, if the odor persists, the Heater Assembly might be defective and require replacement.
How to fix a dim log set or non-glowing ember bed in a Dimplex DS3311?
If the log set is dim and the ember bed isn't glowing in your Dimplex Stove, it's likely due to burnt light bulbs. Replacing the light bulbs should solve this issue.
General| Model Number | DS3311 |
|---|---|
| Type | Electric Stove |
| Heat Output | 1.5 kW |
| Fuel Type | Electric |
| Flame Effect | Optiflame |
| Heating Area | Up to 400 sq ft |
| Thermostat | Yes |
| Overheat Protection | Yes |
| Finish | Black |
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