Why does my Dimplex DS3311 turn on and off by itself?
If your Dimplex Stove turns on or off by itself, it might be because the optional remote control has a similar frequency to other remotes nearby. In this case, replacing the handheld remote control might solve the problem. It also can be a radio frequency disturbance from outside sources.
Why does the power cord of my Dimplex DS3311 Stove get warm?
It's normal for the power cord of your Dimplex Stove to get slightly warm when the heater is on. However, if you suspect a defective power cord, consider replacing it.
Is it normal for the heating element in my Dimplex DS3311 to glow red?
Small glowing sections of the heating element in your Dimplex Stove are normal. However, if larger glowing sections cause the heater to trip the thermal cut out, unplug the unit, discontinue use, and replace the heater assembly.
Why is the flame not bright or visible in my Dimplex DS3311?
If the flame in your Dimplex Stove is not bright or not visible, it could be due to burnt light bulbs (replace the light bulbs), loose wiring (check wiring connections), or a defective light harness (replace the light harness).
Why does the heater fan in my Dimplex DS3311 run continuously?
If the heater fan in your Dimplex Stove runs continuously, it could be due to loose wiring (trace wiring in unit), a defective heater on/off switch (replace the switch), or a defective heater assembly (replace the heater assembly).
What causes a frozen flame in a Dimplex DS3311 Stove?
If the flame in your Dimplex Stove is frozen, it could be due to a defective flame motor (replace the flame motor) or loose wiring (check wiring connections).
Why is my Dimplex DS3311 Stove making a grinding noise with the heater off?
If your Dimplex Stove makes a grinding or excessive noise when the heater is off, it could be that the moving flame rod is hitting or rubbing against internal components (flame rod replacement) or that the flame motor is defective (replace flame motor).
What to do if my Dimplex DS3311 heater is not turning off?
If your Dimplex Stove's heater is not turning off, it could be due to improper operation, so please refer to the Operation Section. Alternatively, the Heater On/Off Switch, Thermostat, or Remote Control Receiver might be defective and need replacement. Also, if you are using a remote control, try initializing it.
Why is my Dimplex DS3311 Stove flame frozen?
If the flame in your Dimplex Stove is frozen, the flicker motor might be defective and require replacement. Also, check the wiring connections for any loose wiring.
Why is my Dimplex DS3311 power cord getting warm?
The power cord of your Dimplex Stove may get slightly warm to the touch when the heater is on, which is normal. However, if the cord gets hot to the touch, it could be defective and should be replaced.
General| Model Number | DS3311 |
|---|---|
| Type | Electric Stove |
| Heat Output | 1.5 kW |
| Fuel Type | Electric |
| Flame Effect | Optiflame |
| Heating Area | Up to 400 sq ft |
| Thermostat | Yes |
| Overheat Protection | Yes |
| Finish | Black |
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