7
Troubleshooting guide
Please note this guide refers to heaters being operated individually. If a central control system is installed some issues may require
that you refer to the instructions provided with the system controlling the heaters.
ISSUE SOLUTION
My heater is too cold • Has there been an interruption to mains power? A power cut during the off-peak period could affect the
charge taken by the heater.
• Ensure that the off-peak circuit is working, the wall switch is on, fuse is ok and consumer unit or fuse
box is switched on.
• Turn up the INPUT control (this may take up to 24hrs to take effect).
• Has the heater been inadvertently covered? If so, the safety cut-out may have operated.
Please call Customer Services if this is the case.
• Do you have another heater nearby? If so please see ‘One of my heaters is colder than the
other’ below.
• Is the room cold? If you have an automatic (XLS) heater the room temperature will have an effect on
the charge taken, therefore if the room is already warm the heater will not take an unnecessary charge.
My heater is too hot • Turn the INPUT control down (this may take up to 24hrs to take effect).
Turn the OUTPUT control to minimum.
One of my heaters is • If two automatic (XLS) heaters are fitted in one area, they may affect each others’ operation.
colder than another • Set one heater higher as a ‘primary’ source of heat, and the other lower to provide ‘supporting’ heat
to avoid the heaters cancelling each other out and taking a reduced charge.
My room is not warm • Turn the INPUT control up. Turn the OUTPUT control down. (This may take up to 24hrs to take effect).
enough in the evening • Alternatively, set the OUTPUT control to minimum, turning it to maximum in the evening when you want
more heat. Return it to minimum before you go to bed so that the heater can take a full charge.
• If adjacent rooms are not heated, this will affect the temperature of the room you are heating.
My heater smells, • Apart from the commissioning period and an accumulation of dust within the heater (e.g. after long
other than that caused periods of inactivity) no smells should be present. One exception is when decoration is being
during commissioning carried out, especially if the substances used have a petrochemical base.
• If decorating is to be carried out, turn off the storage heater and ensure the room is well ventilated
before the heater is turned back on again.
The storage heater • Lit cigarettes, candles and oil burners, combined with the convection effect of a storage heater can
has left black marks cause soot deposits to build up on the surface directly above and to the sides of the heater.
on the wall • Installing a shelf above the heater is one solution, as the heat rising above the heater will be diverted
away from the wall and into the centre of the room. Please ensure a minimum of 250mm clearance
between the top of the heater and the shelf.
If the above guides do not resolve your problem you may need to get in touch with our Customer Services Department on the details provided
on the back page. Before doing this, please ensure that you have access to the heater and have made a note of the model number,
manufacturers date code, series letter (found on the heater) and date of purchase (if known).
1224-XLN/XLSN STORAGE HEATER INSTRUCTIONS.indd 8 14/01/2011 10:36
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