DIRECTV PLUS
®
DVR USER GUIDE
106
Troubleshooting Tips
Many problems can be corrected by performing a simple reset of the DIRECTV
®
Plus DVR. If you experience frozen audio or video, blank
screen, or the system won’t respond to front panel button or remote control, try one of these:
DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions.
These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an
update is sent, you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception
should return to normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.
- Press the red RESET button behind the access card panel door on the front of the
DIRECTV
®
Receiver, then wait for program guide information to be acquired.
- If the problems persist, try unplugging the power cord of the DIRECTV Plus
®
DVR for 15
seconds, then plug it in again.
- If the above two items don’t work, try reauthorizing your receiver. On a computer, go to
directv.com/reauthorize and follow the onscreen instructions. You will need to be logged
into your account on directv.com to complete this process.
- Running the System Test (at the end of this section) can also help you diagnose and solve
many common problems.
Resetting / Reauthorizing Your Receiver
System Software Updates
Reset Button
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