DirecTV HD DVR - DIRECTV RECEIVER OR TV PROBLEMS

DIRECTV PLUS
®
DVR USER GUIDE
108
DIRECTV
®
Receiver or TV Problems
Problem: Progress bar freezes while Acquiring Guide Data / Data From Satellite
Solution:
Possible Causes:
Possible Causes:
Solution:
Problem: Wrong picture, blue screen, snow or black/blank picture
- This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again.
- May happen if your satellite dish isn’t adjusted properly.
While the “Acquiring Guide Data” or “Acquiring Data From Satellite” message is on the screen, progress freezes during download.
- If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the
DIRECTV Plus
®
DVR and wait for program guide information to be acquired.
Your TV displays incorrect picture, or you have a blue, black, snowy or blank screen.
- If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals:
• Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
• Press the INPUT button on the TV remote control to change video source.
- If problems persist, turn off all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV Plus
®
DVR back on.
- Check your connections and cables.
- The DIRECTV Plus
®
DVR and most TVs and VCRs let you toggle between different video sources.
- Your TV may be on a different input source than what you are trying to view.