Chapter 1
Chapter 2 Chapter 3 Chapter 4 Chapter 5
CHAPTER 4 - Troubleshooting
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There may be times when you see an on-screen message similar to the one
on the right. The top line of the message gives a brief description of what
causes the on-screen message to display, while the second line displays
instructions to follow. Most on-screen messages supply an error code in
parentheses, go to directv.com/troubleshooting and select the on-screen
error message for solutions.
The message at right shows an example of trying to view a channel that you
have not purchased or that is not in your programming package. To resolve
this error, call Customer Service at 1-800-531-5000 and mention the error
code number when prompted.
Troubleshooting Tips
On-Screen Error Messages
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