DirecTV HD RECEIVER - TROUBLESHOOTING TIPS; Resetting; Reauthorizing Your Receiver

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS
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Many problems can be corrected by performing a simple reset of the DIRECTV
®
Receiver. If you experience frozen audio or video, a blank
screen, or the system won’t respond to front panel button or remote button presses try one of these:
- Press the red RESET button behind the access card panel door on the front of the
DIRECTV
®
Receiver, then wait for program guide information to be acquired.
- If the problems persist, try unplugging the power cord of the DIRECTV
®
Receiver
for 15 seconds, then plug it in again.
- If the above two items don’t work, try reauthorizing your receiver. On a computer,
go to directv.com/ reauthorize and follow the onscreen instructions. You will need
to be logged into your account on directv.com to complete this process.
- Running the System Test (later in this section) can also help you diagnose and
solve many common problems.
Resetting / Reauthorizing Your Receiver
Reset Button
Reset Button
SD Receiver
HD Receiver
Troubleshooting Tips