Chapter 1
Chapter 2 Chapter 3 Chapter 4 Chapter 5
Chapter 4 - Troubleshooting
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DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions.
These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an
update is sent, you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception
should return to normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.
System Software Updates
On-Screen Messages
Troubleshooting Tips
There may be times when you see an on-screen message similar to the one on
the right. The top line of the message gives a brief description of what causes the
on-screen message to display, while the second line displays instructions to follow.
Most on-screen messages supply a code in parentheses. That code is used by
DIRECTV Customer Service to help troubleshoot your call.
The message at right shows an example of trying to view a channel that you have not
purchased or that is not in your programming package. To resolve the situation, call
Customer Service at 1-800-531-5000 and mention the code when prompted.
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