DirecTV HD RECEIVER - My video and audio are out of sync.; No Audio with Picture

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS
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Problem: No Audio with Picture
You can see a picture from your DIRECTV
®
Receiver, but there is no sound.
Possible Causes:
Solution:
- Change the channel on your DIRECTV
®
Receiver. This may re-sync the audio.
- Try replacing the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound
system’s manual for assistance.
- If the issue continues, reset your DIRECTV
®
Receiver. Press the RESET button behind the access panel door on the front of the
DIRECTV
®
Receiver. You can also press MENU, press SELECT on “Parental, Fav’s & Setup,” then select “System Setup.” Select
the “Reset” item from the left menu and follow the on-screen instructions.
- A setting (such as mute or volume) may have changed on the receiver or your TV.
- The cables between your TV and the receiver may not be connected properly, or there may be a problem with an external stereo
or surround sound system.
DIRECTV
®
Receiver or TV Problems
Problem: My video and audio are out of sync.
The audio track does not match the lip movements on the screen.
Possible Causes:
- Problem with how the program was produced or how it was sent to DIRECTV for broadcast.
- Your surround sound system may be out of sync, or may be set up incorrectly.