1. Cannot hear a dial tone.
• Check the PC/TEL button. TEL Mute: PC/TEL indicator – ‘OFF’
• Please check the cable connection between base unit and phone.
• Check that the power adapter is plugged in and has power
• Please check the compatibility switch. Adjust compatibility switch until you can hear the dial
tone.
2. Microphone volume (TX) is low / dead.
• Make sure that the microphone (TX) mute function is deactivated.
• Check the position of the boom arm and make sure that the microphone is placed as close
as possible to your mouth (approx. 2 ngers distance).
• Adjust the microphone (TX) volume on the bottom of base unit.
3. Buzzing sound on the headset
• Telephone may not be fully immune to the radio transmission between your headset and
base unit. To overcome this problem, move the base unit to at least 30 cm/12” away from
the phone.
4. Headset echoes
• Adjust the telephone’s volume. If necessary, adjust your microphone volume on the headset
to a lower setting.
5. EHS doesn’t work with the telephone
• Make sure the telephone is compatible with the wireless headset. Refer to the EHS guide.
6. Headset was working, but it has stopped.
• Headset may need pairing to the base unit again. Refer to the ‘Operating Instructions’
• Headset battery may be dead. Return the headset to the cradle on the base unit for
charging.
For more information, please contact: Discoverheadsets.com and share the following
information:
- Your name
- Your phone number
- Your email address
- Phone number
- Region
- Fault with product
- Barcode serial number (found on the bottom of the base unit)
We will endeavour to respond to you within the next full working day.
Trouble Shooting
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