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Residential Customer Agreement
Service Access Fee $6.00 You subscribe to Racetrack TV but do not
subscribe to applicable required minimum
programming.
International Service
Access Fee
$10.00 You do not subscribe to applicable required
minimum programming.
TV2 Receiver
Connection Fee
$5.00 You purchase or lease a dual tuner receiver and it
is not connected to a phone line and/or a
broadband network.
DISH 500 Upgrade Fee $5.00 You receive Services in Alaska (AK) or Hawaii (HI).
Transactional Fees
Agent Assist Fee $5.00 You order PPV or make a credit/debit card or Bank
Account payment over the phone with an agent.
External Hard Drive
Activation Fee
$40.00 One-time fee charged if you have a ViP receiver
and you choose to connect an external hard drive
to that receiver.
Late Payment Fee $7.00 You do not pay your bill in full on or before its due
date (unless you are receiving Services pursuant to
a Pre-Pay Promotion).
Returned Payment Fee $10.00 You make an EFT or check payment to DISH
Network and it is subsequently returned.
Shipping and Handling
Fee
$15.00 DISH Network delivers hardware to you via regular
delivery. (A $20.00 Extended Delivery Fee also
applies to AK, HI, Puerto Rico, or Virgin Islands.)
Overnight Delivery Fee $20.00 DISH Network delivers an item to you via overnight
delivery (not available in Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands).
Box Return Fee $17.00 DISH Network delivers return boxes and labels to
return leased equipment.
Smart Card
Replacement Fee
$50.00 We replace your Smart Card because it was lost,
damaged, defective or stolen, as long as there is no
evidence of tampering or modification.
Out of Warranty
Receiver Replacement
Fee
$75.00 You need to replace or repair an out of warranty
receiver.
Service Call Fee $95.00 We send a certified technician to you.
Programming Change
Fee
$5.00 You change your programming selection in 30 days
or less from the same service being added (but not
regarding adult programming).
$20.00 Changes to your programming selection include
adult programming.
Type of Fee Amount Description of When Fee Applies
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