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Dish Network Hopper 3 User Manual

Dish Network Hopper 3
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HOPPER 3
USER GUIDE
Hopper_3_UserGuide.indd 1 8/17/2015 1:05:30 PM
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Dish Network Hopper 3 Specifications

General IconGeneral
Storage Capacity2TB
Simultaneous Recordings16
Number of Tuners16
4K SupportYes
Remote ControlVoice Remote
Remote FinderYes
ConnectivityWi-Fi, Ethernet
OutputsHDMI, Component, Composite, Optical Audio
Whole-Home DVRYes
HDR SupportYes
USB Ports2
HDMI Output1
Apps AvailableNetflix, YouTube, Pandora
Recording CapacityUp to 500 hours (SD)
CompatibilityDish Network Satellite Service
User InterfaceHopper User Interface

Summary

Hopper 3 User Guide

Safety and System Information

Warning and Attention Symbols

Alerts users to potential hazards and important operating instructions.

For Your Safety

Critical safety warnings for electrical shock, moisture, and user-serviceable parts.

Important Software Notice

Information on potential unexpected behavior of software-controlled products.

Important Safety Instructions

General Safety Precautions

Essential precautions for installation, operation, and maintenance of the receiver.

Additional Safety Guidelines

Safety Precautions

Further safety instructions covering servicing, ventilation, temperature, and electrical connections.

Equipment Care and Antenna Safety

Proper Care of Your Equipment

Guidelines for handling and maintaining the receiver to prevent damage.

Note to Antenna Installer

Specific safety reminder for antenna installers concerning electrical codes.

Hopper 3 Receiver Introduction

Hopper 3 Receiver Features

Explains the features and functionality of the Hopper 3 Whole-Home HD DVR.

Joey Receivers and Network

Describes Joey receiver connectivity for a Whole-Home DVR network.

Remote Control Signal Types

Details RF and IR signal differences for remote control operation.

Watching TV Basics

Powering On the System

Steps to power on the DISH remote and TV to start watching live TV.

Finding Programs

Methods to find programs using RECALL, HOME, Shows, and Sports menus.

Advanced TV Viewing

Finding Movies and Using the Guide

How to find movies and navigate the program guide using the remote.

Changing TV Channels

Methods for changing channels using the Channel UP/DOWN or number pad.

Using the Remote Touchpad

Touchpad Navigation

Explains how to click, drag, and swipe on the remote's touchpad for navigation.

Using the Remote Microphone

Microphone for Voice Control

How to use the microphone button for voice control and text search.

Recording and Managing Shows

Recording a Show or Series

Steps to record a program, either a single episode or an entire series.

Viewing Recording Timers

How to access and view the timers for scheduled recordings.

Setting PrimeTime Anytime

Enabling PrimeTime Anytime

Steps to turn on and configure the PrimeTime Anytime feature.

Customizing PrimeTime Options

How to adjust settings for channels, days, and recording duration.

Setting Parental Controls

Accessing Parental Controls

Steps to navigate to the Parental Controls menu on the receiver.

Managing Parental Controls

Configuring Parental Preferences

How to set preferences for restricting content, purchases, and locking channels.

Copying Parental Settings

Instructions for copying parental control settings to other receivers like Joey.

Remote Control Settings

Programming the Remote

How to program the DISH remote to control the TV or other devices.

Navigating Settings Menu

Accessing settings for devices, customizations, and advanced features.

Locating the Remote

Using the Locate Remote Feature

How to find a misplaced remote using the receiver's front panel.

Checking Remote Pairing

Verifying remote pairing status and troubleshooting signal issues.

Sharing Content and TV Activity

Accessing TV Viewing Options

How to open the TV Viewing Options screen using the OPTIONS button.

Viewing TV Activity Status

How to view the TV Activity screen to check tuner usage and program status.

Backing Up Remote Settings

Initiating Settings Backup

Steps to back up remote control settings through the receiver's menu.

Restoring Remote Settings

Restoring Saved Settings

How to restore previously backed-up remote control settings.

Inserting Remote Batteries

Battery Installation Guide

Step-by-step instructions for inserting batteries into the remote control.

Pairing the Remote Control

Remote Pairing Procedure

Steps to pair the remote control with the Hopper 3 receiver.

Remote Modes and Operations

SAT Mode Functionality

How to use SAT Mode to control the Hopper 3 receiver.

Remote Control Buttons

Explanation of various buttons and their functions in SAT Mode.

Detailed Remote Button Functions

SAT Mode Button and Features

Explains how to use SAT Mode and details the functions of various buttons.

Remote Control Layout

Remote Button Descriptions

Explains the functions of specific buttons on the remote control.

Hopper 3 Front Panel Controls

Front Panel Button Functions

Identifies and explains the buttons on the front of the Hopper 3 receiver.

Hopper 3 Rear Panel Connections

Rear Panel Port Identification

Details the various input and output ports located on the back of the Hopper 3 receiver.

Troubleshooting Common Issues

Troubleshooting Overview

General advice for resolving problems with the Hopper 3 receiver.

Receiver Not Turning On

Steps to diagnose why the Hopper 3 receiver's power LED is not lighting up.

Finding Programs to Watch

Guidance on using the HOME and GUIDE buttons to find programs.

More Troubleshooting Tips

Program Guide Channel Colors

Explains why some channels appear red in the Program Guide.

PIP Feature Issues

Troubleshooting for Picture-In-Picture functionality on the Hopper 3.

Receiver Channel Changes

Addresses random channel changes or menu displays due to interference or settings.

Troubleshooting and Parental Locks

Pay-per-View Program Issues

Explains why Pay-per-View programs might be blacked out or shut off.

Missing Channels and Favorites

Troubleshooting missing channels and favorite lists due to parental controls or system setup.

Remote TV Lock Issues

Addresses issues with parental locks not working on other TVs in a Whole-Home system.

Remote and Picture Troubleshooting

Fast-Forwarding Commercials

How to skip commercials in pre-recorded or delayed programs.

Picture Quality Issues

Steps to resolve snowy, black, or blue picture issues.

Remote Control Performance

Troubleshooting remote control issues like battery level and interference.

Remote Control Troubleshooting

Remote Stops Working During Procedure

What to do if the remote stops working during a programming sequence.

Remote Not Working Properly

Checking battery installation, remote mode, and cable connections.

Remote Pairing and Mode Issues

Remote Not Listed or Un-paired

Steps to take if the remote is not listed or cannot be un-paired.

Remote Mode LED Indicator Lights

Troubleshooting when remote mode LED indicators flash during initialization.

Limited Warranty Details

Warranty Coverage

Specifies what the warranty covers for labor and parts.

Warranty Exclusions

Lists items and conditions not covered by the limited warranty.

Warranty Limitations and Assistance

Legal Warranty Limitations

Details legal restrictions on damages and implied warranties.

Customer Assistance

Information on how to get help and obtain a Return Authorization (RA) number.

FCC Compliance Information

FCC Compliance Statement

States compliance with FCC rules and conditions for operation.

Interference Troubleshooting

Measures to correct harmful interference to radio or television reception.

Internet Usage Agreement

Web Services and Content Disclaimer

Disclaims responsibility for accuracy, legality, or appropriateness of internet content.

Getting Help and Support

Reviewing Receiver Guides

Recommendations to review guides and troubleshooting sections for assistance.

Contacting Customer Service

Information on how to get support via chat or phone.

Hopper 3 Receiver Information

Information for Customer Service

Details needed for customer service calls, like purchase location and CAID number.

Remote Control Settings Codes

Fields for entering TV and Auxiliary device codes for remote control setup.

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