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Troubleshooting
Use this information if you have a problem using the Hopper 3 receiver. To solve a
particular problem, do the following:
• Inthefollowingsection,ndtheinformationthatrelatestotheproblemyouare
experiencing. Try the suggested solution for that problem.
• Make sure your remote control has fresh batteries. If you see the Remote Battery
Low warning on your TV screen, change the batteries.
• Visit mydish.com/support.
The Hopper 3 receiver does not turn on.
What to do: If the green power LED on the Hopper 3 receiver does not light after
applying power, verify that
• the power connector is properly inserted into the Hopper 3.
• the power cord hasn’t been damaged or pinched.
• there is power to the outlet.
How do I nd something to watch?
What to do: Press the HOME button on your remote for suggested programs to watch.
Press the GUIDE button for a complete listing of available programs.
Why are some of the channels red in the Program Guide?
What to do: The channels that are red in the Program Guide are those which are not
currently included with your DISH package. If you’d like to watch those channels, call
1-800-333-DISH (3474) or visit www.mydish.com.
I’m looking at program information in a guide I bought at the grocery store, but
nothing matches what’s on my Hopper 3; is something wrong?
What to do: No,nothing’swrong.DISHprogrammingdatamayvaryformwhatyou’llnd
in a local TV publication. For best results, use the Program Guide on your system, or you
can order DISH Entertainment Magazine [contact DISH at 1-800-333-DISH (3474) or visit
www.mydish.com].
I am trying to watch a program, but the TV Activity displays instead.
What to do: All tuners on the receivers are currently in use, either by other TVs, the
DVR(s) recording a program(s), the receivers taking a software download, and/or a remote
viewing session occurring. You can wait until a tuner becomes available, watch the same
programming that is displaying on another TV, stop a recording, or select PrimeTime
Anytime®, On Demand, or DVR.
Hopper_3_UserGuide.indd 22 8/17/2015 1:05:41 PM
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