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How can I fast-forward through commercials?
What to do: If you are watching a pre-recorded program, or have delayed a live program,
press the SKIP FWD or FWD button on your remote control. However, you cannot skip/
forward while watching live TV.
Why did the receiver delete a program that I recorded?
What to do: Ifyourrecordingwasunprotectedandthereceiver’shard-diskdrivellsup,
your DVR deletes the oldest unprotected recording.
Your picture is snowy (or black or blue).
What to do: Make sure your TV is tuned to the correct channel. Make sure the cables are
completely and correctly connected from the Hopper 3 receiver to the TV.
Your remote control does not work well when controlling the Hopper 3 receiver.
What to do: Verify that your remote has fresh batteries. There is a Battery Level indicator
on the System Info screen that displays three levels: Green (good), Yellow (low), and Red
(critical). If this indicator is at Yellow or Red, replace the batteries with new batteries of the
same type and kind.
Verify that your remote is paired. This information is provided on the System Info screen.
If it is not paired, pair the remote.
Verify or adjust the remote-control antenna connection.
Other devices, such as wireless routers, Bluetooth®, 2G phones, and microwave ovens,
could create interference and affect the performance of your remote. Move your receiver
away from other electronic devices that could potentially cause interference.
My remote doesn’t control my Hopper 3 receiver or other components. What do I
do?
What to do: Make sure the remote control is in the correct device mode (SAT, TV, AUX).
Check that the batteries are working and installed correctly.
If the remote isn’t controlling the Hopper 3, verify or adjust the remote-control antenna
connection.
Continued on next page
Hopper_3_UserGuide.indd 25 8/17/2015 1:05:42 PM
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