24
Troubleshooting, cont’d
Why are some Pay-per-View programs blacked out?
What to do: Sporting events and other programs are sometimes blacked out because of
local broadcast restrictions. Note that the provider of such programming determines these
restrictions, not DISH.
Why did my All-Day Pay-Per-View program shut off while I was watching it?
What to do: The all-day events run from 3 AM to 3 AM Mountain Time. You should
ensurethatyoucannishwatchinganeventthatyouhaveorderedbythistime.
Why are channels missing from the Program Guide?
What to do: You might have a Favorites List that does not contain those channels.
The channels may be locked and hidden by parental controls. For more information about
locks, see Setting Parental Controls.
Why are my Favorites Lists missing?
What to do: When a receiver is in a Whole-Home DVR system, the Favorites Lists
created by users of a different receiver in the home are not available on your TV.
Why don’t the locks I set for a remote TV work?
What to do: If the receiver is in a Whole-Home DVR system, then any locks you have
setonotherTVsarenotavailable.LocksandrestrictionsarespecictoeachHopper3
and Joey receiver in your system. However, you can copy all the same parental-control
settings you have made on your Hopper 3 receiver to one or more linked Joey receivers
in your whole-home DVR system. See Setting Parental Controls to copy settings from the
Hopper 3 to the linked Joey receivers. Note that you cannot copy settings made on a Joey
receiver to any other Joey receivers (or back to a Hopper 3 receiver) in your whole-home
system.
What do I do if I forget my password?
What to do: If you ever forget your password, then you need to contact a DISH Customer
Service Representative.
Hopper_3_UserGuide.indd 24 8/17/2015 1:05:42 PM
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