17
TROUBLESHOOTING AND FAQ
Troubleshooting
The Wi-Fi
connection is lost.
Make sure to use the Ditto
system in a room with best
possible Wi-Fi signal.
Move your work area to a room
with good Wi-Fi coverage and
connect the Ditto system again.
Refer to “To Connect to Ditto
App” on page 7.
Workspace
The send to
projector button
isn’t active in the
workspace of the
app.
Make sure that the system is
connected to your Wi-Fi.
Make sure that the system has
been calibrated and confirm
calibration.
Note! The setup button will
turn red (active) when you
confirm the calibration.
Calibration
You cannot capture
an accurate photo
for the calibration.
Setup the mat on the short
end of a long table or consider
positioning the cutting mat on
the floor.
The work
environment is too
bright.
Have your room dimly lit
and close window blinds or
curtains. Make sure that the
overhead lighting is turned off.
Tip: If the room lighting cannot
be adjusted due to window
brightness, consider working
later in the day.
The work
environment is
creating a bright
spot on the cutting
mat.
Turn off overhead lights.
Tip: Turns lights off for
calibration success and turn
lights back on, if needed,
during pattern piece projection
and cutting.
Shadows are cast
over top of the
cutting mat.
Turn off overhead lights or
move anything in the work
environment if casting shadows
onto cutting mat.
General
problem
Solution
Setup
You are not able
to set up the Ditto
beam.
Make sure you fulfill all the
setup requirements. Refer to
“To Prepare the Work Area” on
page 5.
You don’t have a
table for use with
the system.
Set up the beam in an empty
uncarpeted space. Place the
cutting mat on the floor next to
the beam and project onto the
cutting mat using the floor as
the cutting surface.
Projection
The projected image
is fuzzy and difficult
to read.
The projector must be at
the correct height in order
to achieve the pre-focused
setting. Refer to “Set up” on
page 5.
If the projected lines are
extremely blurry after
successful setup, the projector
could be faulty. Please contact
customer service.
You cannot see the
projected pattern
because of shadows
blocking the view.
Move to the other side of the
table and use a temporary
marker to trace difficult
sections to cut later.
Connection
You cannot connect
the Ditto system.
Make sure that the Bluetooth®
and Wi-Fi are enabled on your
mobile device.
Make sure that the mobile
device is in close proximity to
the projector.
Connect the Ditto app to the
projector through the Ditto app
and not within device settings
on your mobile device. Refer to
“To Connect to Ditto App” on
page 7.
Use the main Wi-Fi in your
home for optimal use. Do not
use a guest Wi-Fi. Guest Wi-Fi
settings may prevent device
connection.
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