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Exceptions
• Everything saved on an SD card if you have one installed (see Insert
SIM card and memory card, p.3 and External memory, p.44).
• Applications and data by Google
™
— if backup is enabled, see Backup,
p.40.
• Information you have stored in any cloud storages (or on a computer,
see Connect the phone to a computer, p.39).
IMPORTANT!
Remember the Google account your phone last logged in to. During a
reset Google's anti-theft mechanism requires you to enter the Google
account your phone last logged in to on the startup navigation screen for
identity authentication. Your phone can properly power on only after the
identity authentication passes.
Reset the phone
1. From the Home screen, tap Set Advanced settings Sys-
tem Advanced Reset options:
2. Reset Wi-Fi, mobile & Bluetooth to reset all network settings, includ-
ing Wi-Fi, Mobile data, Bluetooth.. Carefully read the on-screen infor-
mation, it is important!
3. Reset app preferences to reset app preferences for:
• Disabled apps.
• Disabled app notifications.
• Default applications for actions.
• Background data restrictions for apps.
• Any permission restrictions.
You will not lose any app data or the app itself, only any changed set-
tings for the app.
4. Delete all data (factory reset) to erase all data from your phone's in-
ternal storage, including:
• Your Google account.
• System and app data and settings.
• Downloaded apps.
• Music/videos/photos.
• Other user data.
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