DP THE BIG LEBOWSKI - Warranty and Return Policy

The Big Lebowski Pinball | Operaons Manual
5
WARRANTY AND RETURN POLICY
Warranty terms
• The electronic system, the mechanical parts, and the software of this Dutch Pinball B.V. pinball
machine are designed to work with original accessories and machines of Dutch Pinball B.V. Any
alteration, reparation or modication with parts not produced by Dutch Pinball, the warranty will be
voided. Also, any alteration, reparation or modication by a non-authorized person will void the
warranty.
• A warranty period of 1 calendar month applies to most parts, unless specied otherwise in the
description.
• The warranty does not apply to wearing parts, such as rubbers, silicone rings, stickers, and the glass
plate. The sole liability of Dutch Pinball B.V. concerns the replacement or repair of parts which have
been returned during the applicable warranty period.
• Open the packaging and inspect the pinball machine immediately upon receipt. If the packaging
shows obvious signs of transport damage, do not accept the package, or only under strict reservation.
• When returning the pinball machine, use the original packaging. The shipping costs are at the
expense of the buyer.
• Unless specically agreed otherwise, no other warranties, either explicit or assumed, apply to the
pinball machine.
• The maintenance of the pinball machine or the replacement of parts can only be carried out by a
qualied technician.
• This document and the information contained therein may not be reproduced or used, partially or
in its entirety, without express written permission of Dutch Pinball B.V. The products in this manual,
the company name and the designs are protected by design registrations, trademarks, and
copyright. In case of infringement or imitation, legal action will be taken. Dutch Pinball maintains the
right to change specications without prior notice.
Return policy
• Only new, unused, and unmodied parts and accessories can be returned or exchanged. The parts
or accessories must have been purchased with Dutch Pinball B.V. or one of its authorized
distributors. Parts or accessories which have been used or show wear and tear will not be accepted.
• All return requests must be submitted within 30 days after purchase. This can be done by sending an
email to support@dutchpinball.com. You will then receive instructions for further processing.
• All shipping and additional costs are at the expense of the buyer.
• If the complete machine must be returned, use the original packaging. Parts must be properly
packed. Dutch Pinball B.V. is not liable for any transport damage or loss of shipments during
transport.
• A purchase receipt must be submitted.
• If it is determined that a restitution will take place, it will be done with the same payment method as
the original payment.
• Exchange options depend on availability.
• Dutch Pinball B.V. reserves the right to reject the request to restitution or exchange.
• Dutch Pinball B.V. reserves the right to change the provisions of this policy at any moment.